Self-balancing scooters (also known as hoverboards, gliders, smart boards, sky walkers and mod boards) which do not meet safety requirements are banned by Product Safety Australia.
How do I know if my hoverboard meets the safety requirements specified in the mandatory standard?
You should seek confirmation from the retailer who supplied your hoverboard, or the manufacturer, to see if it meets the safety requirements.
Visit the ACCC website for further information including on current hoverboard recalls.
What if my hoverboard does not meet the safety requirements specified in the standard?
You should stop using and charging it immediately. Hoverboards which don’t meet the safety requirements specified in the standard are unsafe.
Under the Australian Consumer Law you have the right to seek a refund or a replacement hoverboard that meets the safety requirements.
What if my supplier doesn’t know whether my hoverboard meets the safety requirements specified in the standard?
You should not use or charge your hoverboard if your supplier has not confirmed if it meets the safety requirements specified in the standard.
The ACCC expects suppliers to have their products tested against the safety requirements specified in the standard if they have not already done so. If your supplier is unable to confirm, after testing, if the hoverboard they supplied you meets these requirements, you are entitled to ask for a refund on the grounds of it failing to be of "acceptable quality".
How long will it take for my supplier to have their products tested?
It may take suppliers several weeks to have their hoverboards tested.
You can ask your supplier what steps it is taking to test the hoverboards it supplied you and how long it will take. You can make a note of your supplier’s response and, if you think the response is unreasonable, contact the ACCC or our contact centre on 1300 304 054 or by email.