Itemised bills for services
Consumers must be provided with an itemised bill if they request one. The supplier must give the consumer the itemised bill, without charge, within seven days of the request. It must be expressed in plain language, legible and clear.
A consumer can ask a supplier for an itemised bill which shows:
- how the price was calculated;
- the number of labour hours and the hourly rate (if relevant); and
- a list of the materials used and the amount charged for them (if relevant).
This request must be made within 30 days of whichever happens later:
- the services are supplied; or
- the consumer receives a bill or account from the supplier for the supply of the services.
The maximum civil penalties for failing to provide consumers with a proof of transaction, or not providing it within the required time, are $15,000 for a body corporate and $3,000 for an individual.
Share this page: