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Tel: 1300 30 40 54
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Consumers must be provided with an itemised bill if they request one. The supplier must give the consumer the itemised bill, without charge, within seven days of the request. It must be expressed in plain language, legible and clear.
A consumer can ask a supplier for an itemised bill which shows:
This request must be made within 30 days of whichever happens later:
The maximum civil penalties for failing to provide consumers with a proof of transaction, or not providing it within the required time, are $15,000 for a body corporate and $3,000 for an individual.