Scammed tenant changes locks, moves in to rental to the surprise of the agent

A real estate sales agent who was showing a prospective tenant a rental property in Beeliar recently was surprised to discover that someone had changed the locks and had already moved in without the authority of the owner.

The tenant moved in after responding to a rental accommodation advertisement on Gumtree which ended up being fake. He paid $2,000 to the scammers via a money transfer service as a deposit for the tenancy which was advertised at $340 per week, $30 cheaper than the real asking price.

The scammer pretending to be the owner said he was overseas so couldn’t hand over the keys for the property so suggested the tenant contact a locksmith to change the locks, which he did. The scammer also spoke to the locksmith, assuring him that he was the owner and giving him authorisation.

The tenant didn’t realise he had been scammed until the agent knocked on the door for a viewing by a prospective tenant. The agent and owner have allowed the tenant to stay in the home, but at the higher rent of $370 per week.

Commissioner for Consumer Protection Penny Lipscombe said rental accommodation scams are unfortunately all too common with eight victims reporting a total loss of $16,600 in the past two years.

“Consumers need to be wary when responding to rental ads on sites like Gumtree, especially when the person claiming to be the agent or owner makes up an excuse for not being able to meet them at the property to view it and suggests as an alternative that you change the locks,” Ms Lipscombe said.

“Be extra cautious when the person asks you to pay money upfront for a bond or rent in advance and for the money to be sent using untraceable methods such as a money transfer service.

“Many victims of these scams are often people who arrive in WA from interstate or overseas, such as workers or students, who think their accommodation has already been organised. Unfortunately they find that the property they thought they had rented is already occupied, with the owner knowing nothing about them. Not only are they left homeless, they are left out of pocket as well.

“To be safe, we would recommend people who are renting properties unseen to go through a licensed real estate or property management agency rather than responding to ads on the internet. That way they can be assured the property being offered is a genuine rental.

“Often the photos in these fake ads are stolen from legitimate ads of homes that are offered for sale or rent. A quick search of the address might uncover the real ad and alert people to the scam.”

Tips to avoid fake rental scams:

  • Never rely solely on photos.
  • Google search the address to see if the property is actually being rented out by a legitimate real estate or property management agent and deal with that agent.
  • Only deal with landlords you can meet face-to-face or go through an agency. 
  • Do not hand over money before any exchange of contract or keys.

More information on scams is available on the WA ScamNet website. Enquiries can be made by calling 1300 30 40 54.


Media Contact: Alan Hynd, (08) 6552 9248 / 0429 078 791 /


Consumer Protection
Media release
01 Oct 2019

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