Resale of tickets to sporting and entertainment events is generally legal in WA. However, the resale of tickets outside some venues may be prohibited. The Public Trading Local Law 2005 prevents the selling of goods or services, including ticket scalping and reselling, in public areas within the City of Perth without a trading permit.

Legislation regarding ticket reselling varies across other Australian states and territories.

If the ticket is resold in accordance with the new laws, any terms and conditions prohibiting the resale will be void. This means the venue cannot refuse you entry only because of the resale. If you are refused entry for this reason, contact Consumer Protection.

Organisers of sporting and entertainment events authorise ticketing agencies to sell tickets for their events.

From 10 September 2021, for tickets first sold by the authorised ticket seller, it is an offence to resell a ticket for more than its original cost, plus 10 per cent. The original cost includes any booking fee charged on the original purchase. The additional 10 per cent is intended to allow you to recover any other transaction costs resulting from the purchase and resale of the ticket.

Yes. The laws do not cover tickets provided on a complimentary basis and you will not commit an offence if you resell them. However, always check the terms and conditions. Resale may not be allowed for that ticket and a buyer may be denied entry by the venue.  

To calculate the resale price of one ticket, you should divide the booking fee by the number of tickets you bought and add it to the original cost base of the individual ticket.

The laws continue to apply no matter how many times a ticket is resold between different people.

From 10 September 2021, any person reselling a ticket cannot sell it for an amount that exceeds the original ticket cost plus 10 per cent.

This recognises a ticket may be separated from other documentation showing the transaction costs when it is passed from one person to another. It may be difficult for subsequent purchasers to know the original ticket cost but you can try to find out by looking at comparable tickets through the official ticketing agency, the event promoter or at the venue.

If the ticket is subject to a resale restriction and you sell it for more than 10 per cent above the original price you may be fined. If there is a resale restriction on the ticket, Consumer Protection applies its Compliance and Enforcement Policy when deciding what action to take against breaches of the law. More information about the enforcement action that may be undertaken is on the ticket reselling page.

Some tickets will not have resale restrictions. For example, events that are not anticipated to be in high demand will generally not have a resale restriction on tickets.

You are breaking the law if you sell your ticket for a higher price than 10 per cent above the original cost and you could be penalised.

The buyer of your ticket is also at risk as their ticket could be cancelled by the venue.

Advertisements for resale tickets must include the following:

• the original ticket cost
• an asking price that is no more than 10 per cent above the original ticket cost
• any applicable bay, row or seat number. If there is no seat the advertisement must specify general admission or similar.

From 10 September 2021, advertisements that do not meet all the above requirements are banned. If you see any prohibited advertisements, you should report them to the resale site operator by sending them an email. They should then take it down. Some websites have a 'report' function to trigger an investigation into suspicious or non-compliant advertisements. You should also report non-compliant advertisements to Consumer Protection on 1300 304 054 or email.

You can find out the original ticket cost by checking comparable seats with the official ticketing agency or the event promoter. Do your own calculations to make sure you are not being charged more than 10 per cent above the original cost of the ticket.

You should contact Consumer Protection on 1300 304 054 or email if the original cost was not disclosed in the advertisement for the ticket.

You should contact the resale site operator in the first instance. If you have evidence bots have been used to purchase tickets please report this to Consumer Protection on 1300 304 054 or email.

Tickets can sometimes be sold as part of a package with additional services such as hotel accommodation, meals or transport. Resellers can seek to disguise the real price of tickets by providing them as part of a package.

The Act prohibits the selling of packages unless they are authorised by the event organiser. Other packages are prohibited under the Ticket Scalping Act 2021.

If you buy a ticket with a package that is not authorised by the event organiser your ticket may not be valid.

If your ticket is subject to a resale restriction but is resold in breach of the anti-scalping laws, the event organiser is within their rights to cancel the ticket and refuse your entry at the venue. You could also lose your money.

The venue has no role in the price charged by the reseller. However you could check with the venue to find out if you will be admitted to the event and to verify your ticket is authentic.

Contact the reseller first to confirm they have not made a mistake. You can also contact the ticket resale website's customer complaints section. If you bought tickets with a credit card and you never received them or they were not legitimate, submit a chargeback claim with your card provider as soon as possible.

If the tickets were purchased using PayPal, contact their Resolution Centre and see if there are any protections offered through your PayPal Buyer Protection program or by calling 1800 073 263.

Be aware the original supplier of the tickets (the official ticketing agency or the event organiser) is not legally obliged to give you a refund, as you did not transact directly with them. Your sale contract is with the reseller of the ticket.

Live Performance Australia has ticketing codes of practice which provide more information.

No, not for tickets that are first sold from 10 September 2021. These laws apply to sporting and entertainment events held at venues within WA. It does not matter where the buyer or seller lives. If you are being sold a ticket that includes a resale restriction to a WA sporting or entertainment event for more than 110 per cent of the original ticket price, that is against the law.

No. Consumer Protection does not have the power to order refunds in these circumstances.

You could report the sale to the resale website to alert them to non-compliant advertisements being hosted on their website.

If your ticket has been resold according to the law, the venue cannot cancel your ticket because it has been resold. After verifying the authenticity of the ticket with the organiser or authorised seller, you should contact Consumer Protection on 1300 304 054 or email.

If you bought a fraudulent ticket, ask for a refund from the ticket resale website. You can also report fraudulent or scam ticket sales to Consumer Protection via WA ScamNet

You should contact the ticket resale website or the reseller.

Any refunds being offered by official ticketing agencies or event organisers will be paid to the first purchaser of the ticket and not to those with resold tickets. If you bought your ticket from a resale website, check with the resale website to see if you are covered for event cancellations.

If you paid by credit card, submit a chargeback claim with your card provider as soon as possible.

The laws apply to all tickets to WA events first sold from 10 September 2021, if they have a resale restriction. Tickets bought before this date are not affected, no matter when the event is held.