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Are you considering buying a voucher offering goods or services at a discount online? Or have you already bought a voucher online? If so, there are some things you may wish to consider.
Websites offering discounts on goods or services where the consumer then receives a voucher to redeem with a retailer are otherwise known as voucher, coupon or group buying websites. These websites may offer deals such as a hair colour, cut and blow-dry for a quarter of the usual cost or a meal for two with drinks, for less than half price.
Although there are some great opportunities to buy goods or services at significantly reduced prices, before you take up a low-price offer online there are some things you should be aware of:
It’s easy to get caught up in the hype and not fully understand what you are buying. Read the terms and conditions of the voucher and the voucher website carefully to make sure you understand the offer before you click and agree to purchase.
If you’re yet to venture into the world of online voucher shopping, why not talk to friends or family who have already used voucher websites. They may have recommendations regarding the different sites, as well as advice relating to their experiences.
If you are having a problem with a voucher and you are unable to resolve your complaint with a group buying website the Australian Direct Marketing Association (ADMA) has its own complaint resolution process that may be able to assist you in resolving your complaint.
Consumer Protection is also able to assist in resolving complaints. Contact Consumer Protection on 1300 304 054 or email email@example.com for further advice on resolving your complaint.
If you believe that an online voucher deal is misleading, contact Consumer Protection. Misrepresentation of the type of goods or services on offer, or their value, could be a breach of the Australian Consumer Law.
Businesses considering offering goods and services through these vouchers should visit our online voucher page for businesses for more information on things they should be aware of.