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You automatically get consumer guarantees from the person or business when you buy, lease or hire their goods, or buy their services under the Australian Consumer Law (ACL).
This is different to a warranty, which is a voluntary promise offered by the person or business who sold the goods or service to you, or who made the goods.
You have consumer guarantees regardless of any warranty provided by the supplier or manufacturer.
The ACL guarantees all goods:
When goods fail to meet a guarantee, a consumer has a right to a ‘remedy’ – an attempt to put the situation right. Depending on whether it is a major or minor failure, a consumer may be entitled to a repair, replacement, refund or compensation.
Consumers are guaranteed that services will be:
The following types of warranties are in addition to the rights awarded to consumers under the ACL: