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Status: Closed 26 July 2013.
Comments were sought on a proposal to amend the Australian Consumer Law (WA) to vary permitted calling hours for unsolicited consumer agreements – also known as door to door sales in 2013.
The rationale for the proposed change was to bring Western Australia’s permitted calling hours into line with other Australian States and Territories.
An agreement for the supply of goods or services is unsolicited when:
For example, unsolicited consumer agreements may result from:
Requests for donations to charity are not considered to be unsolicited consumer agreements as they do not involve a supply of goods or services to a consumer.
Further information can be found on our unsolicited consumer agreements pages or in Chapter 2 of the “Sales practices” guide.
The proposed change would mean salespersons would only be able to call upon consumers up until 6pm on weeknights. Weekend calling hours are to remain the same.
*Note: the law passed and the hours were changed:
|Monday to Friday||9am until 8pm||9am until 6pm|
|Saturday||9am until 5pm||unchanged|
Can be made by calling Consumer Protection's Advice Line on 1300 304 054 or by email.
For more informaiton about our current laws visit the door to door sales pages.