Announcements

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Nominations are now open for the prestigious 2021 Work Health and Safety Excellence Awards, celebrating safety across Western Australian workplaces. WorkSafe WA Commissioner Darren Kavanagh said the Awards would recognise outstanding solutions and innovations in health and safety across all WA workplaces. “This is a terrific opportunity for WA businesses to show off their workplace safety...
WorkSafe
Media release
22 Mar 2021
If you have a bad experience with a business, sharing your story on social media and elsewhere online might seem like a good way to warn others to steer clear, but it may not be the most effective way to have your voice heard. Consumer laws in WA give us the authority to receive and investigate complaints against traders, before taking the appropriate action – such as an attempt at conciliation,...
Consumer Protection
Media release
19 Mar 2021
Consumer Protection intelligence prompts warnings about rogue tree-loppers Home owners are urged to be cautious and know their rights Recent prosecutions and warnings are helping to protect consumers Consumer Protection is urging home owners to carefully choose their tree-loppers following reports of unscrupulous operators offering their services in Perth. During the 2019-20 financial year,...
Building and Energy / Consumer Protection
Media release
18 Mar 2021
Scammers intercept email communications between family and aged care home Grand-daughter organising the transfer gets fake email with different bank details Consumer advice: be suspicious of emails notifying bank account change Scammers have stolen about $375,000 intended to fund the aged care costs of a 102 year old woman, the money being the proceeds from the sale of her Ferndale home. The...
Consumer Protection
Media release
17 Mar 2021
The average price of regular unleaded petrol (ULP) is set to increase by over 33 cents per litre (cpl) to 157.6 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 17 March 2021, most branded retailers are hiking their ULP price: Caltex/Ampol hiking by 46 cpl to 169.9 cpl; Coles Express and Caltex Woolworths to...
Consumer Protection
Media release
16 Mar 2021
Labels such as ‘eco-friendly’ and ‘sustainable’ can be attractive for shoppers wanting to do their bit for the environment, but it’s not always easy to sort what’s fact from fiction. That’s why a recent internet sweep by consumer agencies throughout the world, including Consumer Protection in WA, focused on identifying misleading environmental claims for the first time. Globally, 1,095 websites...
Consumer Protection
Media release
11 Mar 2021
The average price of regular unleaded petrol (ULP) is set to increase by over 32 cents per litre (cpl) to 155.3 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 10 March 2021, most branded retailers are hiking their ULP price: 7-Eleven, BP and Coles Express hiking by between 44-46 cpl to 165.9 cpl; Caltex/...
Consumer Protection
Media release
09 Mar 2021
Prepaid funeral funds to be placed in secure investments Code provides greater transparency and disclosures in contracts A 30 day cooling off period will now apply A new mandatory code of practice is now in force for WA’s prepaid funeral industry which aims to safeguard the estimated $170 million being held to pay for future funerals. The new code which began on 1 March 2021 will ensure that the...
Consumer Protection
Media release
08 Mar 2021
The Western Australian public holidays for the 2021 Easter period are: Good Friday – 2 April Easter Monday – 5 April While Easter Saturday, 3 April is not a public holiday in Western Australia, some WA awards require employees to be paid additional rates on this day. To check if this applies to your situation visit the WA award summaries page or alternatively contact Wageline on 1300 655 266. For...
Labour Relations
Department News
08 Mar 2021
Changes to pre-estimated liquidated damages From 1 January 2022, the maximum amount of pre-estimated liquidated damages that a dealer may charge is five per cent. Buying a car can be a big expense, so it’s worth knowing that after signing on the dotted line there are costs you could be liable to pay if you change your mind or are unable to go through with the deal. Under the Motor Vehicle Dealers...
Consumer Protection
Media release
04 Mar 2021
Under the Western Australia Public and Bank Holidays Act 1972 , Anzac Day takes place on 25 April, but when that day falls on a Saturday or Sunday, the next following Monday is also a public holiday. In 2021, Anzac Day falls on Sunday 25 April. Subsequently, Sunday 25 April and Monday 26 April are both public holidays in Western Australia. However, employees in the state industrial relations...
Labour Relations
Department News
02 Mar 2021
Applications are open for grants helping WA tenants and landlords Up to $2,000 paid to landlords for future rent support Grants assist tenants struggling financially Applications are open under the Residential Rent Relief Grant Scheme to help tenants who are struggling financially meet rent payments. Renters who are facing a significant rent increase they are unable to afford can apply. However,...
Consumer Protection
Media release
02 Mar 2021
The average price of regular unleaded petrol (ULP) is set to increase by over 33 cents per litre (cpl) to 154.2 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 3 March 2021, most branded retailers are hiking their ULP price: Caltex/Ampol, 7-Eleven, Caltex Woolworths and Coles Express hiking by between 44-45...
Consumer Protection
Media release
02 Mar 2021
More than $650,000 lost by WA online shoppers last year 952 WA scam victims reported losing a total of $11.8 million in 2020 More victims but less money lost when comparing 2020 to 2019 figures An increase in online shopping activity during the COVID-19 pandemic has resulted in a huge 500 per cent increase in losses to scams for that category in 2020 statistics compiled by WA ScamNet at Consumer...
Consumer Protection
Media release
26 Feb 2021
While there are many success stories of people falling in love after meeting online, there are also some very sad tales involving victims of romance scams. Australians reported losing more than $38 million to romance scammers in 2020, the majority of which was lost through social media platforms like Facebook, Instagram and Snapchat. In WA last year, 72 victims reported losing $2.17 million – an...
Consumer Protection
Media release
25 Feb 2021
The average price of regular unleaded petrol (ULP) is set to increase by over 32 cents per litre (cpl) to 151.6 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 24 February 2021, most branded retailers are hiking their ULP price: Caltex Woolworths hiking by up to 46 cpl to 163.9 cpl; 7-Eleven, Caltex/Ampol...
Consumer Protection
Media release
23 Feb 2021
A South West building surveying company and its supervisor have been fined a total of $3,500 for negligence after their certification of a Roleystone building project failed to meet the required standards. The Building Services Board found that Eaton-based building surveying contractor Jescar Pty Ltd (BSC14) and building surveying practitioner Richard Ruhen (BSP279) were negligent in carrying out...
Building and Energy
Media release
19 Feb 2021
Western Australia can be a land of extremes – a fact we were reminded of recently when a bushfire devastated communities in Perth’s east and flooding swept the state’s Gascoyne region. The twin events are an unfortunate reminder for tenants and landlords to be aware of their rights and responsibilities should a rental property become damaged or destroyed in a disaster. When a rental home in WA is...
Consumer Protection
Media release
18 Feb 2021
The Building Services Board has fined a building surveyor $1,000 for misleading the Shire of Toodyay by knowingly signing a certificate with the wrong building classification. Daniel Ross Smee (BSP293) provided a certificate of building compliance (CBC) in March 2019 for additions and alterations to a Julimar property, including a bedroom, games room and sunroom. The Board was told that Mr Smee’s...
Building and Energy
Media release
18 Feb 2021
The average price of ULP is set to increase by over 33 cents per litre (cpl) to 150.2 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 17 February 2021 , most branded retailers are hiking their ULP price: 7-Eleven, Caltex/Ampol, Caltex Woolworths and Coles Express hiking by up to 44 cpl to 159.9 cpl; Puma to...
Consumer Protection
Media release
16 Feb 2021
Wageline’s Pay rates in languages other than English page provides links to information brochures on employment obligations and pay rates in languages other than English for the beauty industry and the café and restaurant sector. For pay rate information in languages not available on the website, use the Translating and Interpreting Service on 13 14 50 to contact Wageline 1300 655 266.
Labour Relations
Department News
15 Feb 2021
Global internet sweep finds four out of ten traders may be misleading consumers Environmental claims and frequent use of ‘eco’ and ‘sustainable’ not supported Action aimed at protecting consumers from fake ‘eco-friendly’ products An internet sweep by a group of consumer agencies throughout the world, including Consumer Protection in Western Australia, has uncovered potentially misleading...
Consumer Protection
Media release
11 Feb 2021
We like to think our homes are a safe space for our families, but sometimes the biggest dangers are lurking where you might least expect them. Tragically, free-hanging cords from window coverings like curtains and blinds have been responsible for the deaths and injuries of many Australian children, including a two-year-old girl who died after being strangled by a blind cord at her Queensland home...
Consumer Protection
Media release
11 Feb 2021
The Western Australian public holidays for the 2021 Easter period are: Good Friday – Friday 2 April Easter Monday – Monday 5 April If you are covered by the state industrial relations system, the Easter 2021 public holiday page contains information on employment entitlements for: award free employees Shop and Warehouse (Wholesale and Retail Establishments) Award Restaurant, Tearoom and Catering...
Labour Relations
Department News
09 Feb 2021
The average price of regular unleaded petrol (ULP) is set to increase by over 33 cents per litre (cpl) to 148.8 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 10 February 2021, most branded retailers are hiking their ULP price: Caltex/Ampol hiking by 44 cpl up to 159.9 cpl; Coles Express, Caltex Woolworths...
Consumer Protection
Media release
09 Feb 2021

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