Consumer Protection has a number of policies which articulate the principles that underpin our work. These policies guide our approach to promoting fair trading and consumer protection, whether we are providing information and advice, helping consumers resolve disputes or investigating complaints. While the policies are most relevant to the officers working in Consumer Protection, they are also made available to the public.

• Compliance and Enforcement Policy
• Media Policy
• Disclosure Policy
• Public Naming of Traders Policy

In addition to its own policies, Consumer Protection is bound by the Western Australian Public Sector Code of Ethics and Department of Energy, Mines, Industry Regulation and Safety's Code of Conduct.