Consumer

Building and Energy
Western Australian building services, electrical, gasfitting and plumbing industries.
- Overview
  Find out about the functions and jurisdiction of Building and Energy.
- Licensing and registration and owner-builder approval
  Application and renewal for builders, building surveyors, electricians, gas fitters, painters and plumbers.
- Building approvals
  The process for getting building work approved.
- Building and energy consumer information
  Building or renovating your home and consumer safety.
- Industry information
  Codes, standards and reports for building services providers, electricians, plumbers and gas fitters.
- Dispute resolution
  Plumbing, building service, and home building work contract complaints.
- eNotice
  How to register and lodge electrical, gasfitting, plumbing and contractor payment dispute (Security of Payment Act) eNotices.
- Stay informed
  Bulletins, newsletters, subscriptions, events and seminars, videos, and public consultations.
- Contractor Payment Disputes (Construction Contracts Act)
  If your construction contract was entered into BEFORE 1 August 2022.
- Contractor Payment Disputes (Security of Payment Act)
  If your construction contract was entered into ON or AFTER 1 August 2022.
- Swimming pools, dividing fences, RCDs and smoke alarms
  Information on private swimming pool safety barriers, dividing fences, RCDs and smoke alarms for existing residential buildings.
- Report an accident
  How to report an accident or incident to Building and Energy.
Consumer Protection
Develops, enforces and promotes legislation that protects consumers.
- About Consumer Protection
  What Consumer Protection does, contacts and events.
- Housing and accommodation
  Information on renting, buying or selling a home, including accommodation for seniors.
- Consumer rights
  Information and advice for consumers including people with a disability, Aboriginal consumers, and multilingual consumers.
- Consumer concerns
  Advice on handling issues including a complaint checklist, sample letters and how to lodge a formal complaint.
- Business
  Information for businesses about their rights and responsibilities under consumer laws in Western Australia.
- Licences and registrations
  Information on applications, requirements, training and registrations for regulated industries.
- Charities and associations
  Information for charities and associations operating in Western Australia.
- Consultations, compliance and reports
  Compliance actions, public consultations and reports.
Labour Relations
State system employment laws and public sector labour relations.
- Private sector employers and employees
  Wageline information on WA awards, minimum pay rates, long service leave, annual and personal leave, underpayment issues, and how to contact Wageline and stay informed.
- Public holidays
  Public holiday dates for Western Australia.
- Western Australia's industrial relations system
  Information about the WA industrial relations system and its coverage, including inquiries and reviews undertaken.
- Government sector labour relations
  Information and resources for agencies on government sector employment and labour relations.
- Supplier wage audit
  Information on proactive audits undertaken by Private Sector Labour Relations on suppliers to State Government.
- Building and Construction Consultative Committee
  Information on the Western Australian Building and Construction Consultative Committee.
WorkSafe
Regulation and promotion of workplace health and safety including in general industry and the mining and petroleum industries.
- Report an incident
  Notify the regulator of a death, serious injury/illness or dangerous incident.
- Notify, submit or contact us
  Notify or submit items to WorkSafe.
- Apply for a licence or register plant
  Apply for licence, register an item of plant or learn about construction induction training.
- Mining statutory positions and certificates
  Information about statutory position appointments at mining operations.
- Work health and safety legislation
  Information about WA's work health and safety (WHS) laws.
- Health and safety representatives
  Information about HSRs.
- Health and safety topics
  How do I make my workplace safer?
- Petroleum and geothermal energy operations
  Information for operators of petroleum operations.
- Publications, resources and events
  Events, WorkSafe plan, statistics and education resources.
- Consulting with our stakeholders
  Information about consulting with stakeholders.
- Agricultural health and safety
  Provide work health and safety information about the agricultural sector including guidance, checklists, and latest news.
- What does WorkSafe do?
  Find out about the functions and jurisdiction of WorkSafe.
- Small business safety
  Your guide to safety and health in small business.
- Historical safety and health law
  Safety and health legislation prior to 2022.
Corporate
Freedom of information guidelines, reports, policies, plans, and contact information.
- About the department
  Our legislation, contacting us and freedom of information.
- About the website
  Information about our website and how to use it.
- Policies and plans
  Policies and strategic plans from the department.

Consumer

Announcements

Reminder about three year minimum expiry for gift cards

Gift cards must be valid for at least three years from date of purchase Recommendation that cards are redeemed quickly to minimise risks Risks include business closures and lost or stolen cards Consumers either buying or receiving gift cards are reminded that national laws provide for a minimum three year expiry period, but there may still be risks involved. The risks, warns Consumer Protection,...

Consumer Protection

Media release

17 Nov 2021

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today it is likely motorists will have to wait for two weeks before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 17 November 2021), the average price of regular unleaded petrol (ULP) will increase by more than...

Consumer Protection

Media release

16 Nov 2021

Commissioner's blog: FuelWatch keeps dollars in your bank, not in your tank

With fuel prices recently hitting record-highs and Perth’s petrol price cycle changing from weekly to fortnightly, it’s a particularly important time for consumers to have the information they need to save money at the bowser. That’s where our free FuelWatch service can help, with a revamped website containing interactive mapping features that makes it quick and easy for WA motorists to find the...

Consumer Protection

Media release

11 Nov 2021

Online shoppers warned not to give scammers a Christmas gift

WA online shoppers fall victim to fake websites and social media pages 200 WA victims lose almost $700,000 to online shopping scams in 2021 Popular consumer items offered at very low prices as bait to trap consumers Fake websites and social media pages are tricking online shoppers into buying products that they will never receive and Consumer Protection is warning Western Australians not to...

Consumer Protection

Media release

11 Nov 2021

Commissioner's blog: How to handle a consumer complaint yourself

When a service you’ve received isn’t up to scratch, or a product you’ve bought doesn’t work as it should, you may wish to seek a remedy from the business that supplied it. Before contacting Consumer Protection for help, it is always important to try to resolve the matter yourself. This is because in most cases an issue with a business or trader can be resolved pretty quickly just by explaining...

Consumer Protection

Media release

04 Nov 2021

Removalist’s false claim of professional affiliation results in a fine

Removalist fined $3,000 for falsely claiming membership of industry association Association’s logo and statement appeared on two identical business websites False affiliation claims detrimental to consumers and the industry representative A $3,000 fine has been handed to a Brabham removalist by the Perth Magistrates Court for making a false claim that his business was affiliated with a...

Consumer Protection

Media release

04 Nov 2021

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today it is likely motorists will have to wait for two weeks before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 3 November 2021), the average price of regular unleaded petrol (ULP) will increase by more than...

Consumer Protection

Media release

02 Nov 2021

‘Morally offensive’: Plumbers penalised for unlicensed electrical advice

Plumbers assessed customers’ switchboards without an electrical licence Magistrate notes offensive conduct, sales tactics and vulnerable victims Pair employed by a large Perth plumbing, gas and electrical company The “scam” conduct of two licensed plumbers who provided unqualified electrical advice was “morally offensive” as it involved vulnerable victims and sales tactics, according to a Perth...

Building and Energy / Consumer Protection

Media release

02 Nov 2021

Commissioner's blog: Warm up safely this winter

Winter is here, so consumers are being reminded to stay safe when using products like hot water bottles, which cause serious burns to hundreds of Australians each year. One of the most recent cases involved a 20-year-old man from Melbourne who was treated in hospital for second and third degree burns to his hands and thighs when a hot water bottle burst on his lap. A reason why hot water bottles...

Consumer Protection

Media release

10 Jun 2021

Commissioner's blog: Tips to buy a used car privately

If you’re gearing up to buy a used car, you might be thinking about whether to go through a private seller rather than a licensed dealership. While buying a vehicle privately can be cheaper, it also offers less security, so it’s important to know what steps to take to avoid ending up with a lemon or being scammed out of your money altogether. Consumer Protection has published a new video covering...

Consumer Protection

Media release

28 Oct 2021

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Consumer

Announcements

Reminder about three year minimum expiry for gift cards

Alert to Perth motorists - fill up now to beat the petrol price rise

Commissioner's blog: FuelWatch keeps dollars in your bank, not in your tank

Online shoppers warned not to give scammers a Christmas gift

Commissioner's blog: How to handle a consumer complaint yourself

Removalist’s false claim of professional affiliation results in a fine

Alert to Perth motorists - fill up now to beat the petrol price rise

‘Morally offensive’: Plumbers penalised for unlicensed electrical advice

Commissioner's blog: Warm up safely this winter

Commissioner's blog: Tips to buy a used car privately

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