Bonds Administration management of personal information policy

This overview explains how personal information is collected, used and disclosed by the Bond Administrator and officers authorised under the Residential Tenancies Act 1987 and the Residential Parks (Long-stay tenants) Act 2006 (the Acts).

Personal information collected by the Bond Administrator under the Acts and the associated regulations (the Regulations) is securely stored and only handled by a duly authorised officer in accordance with their functions and responsibilities under the Acts. We may also collect use and exchange your information where permitted or required by law.

Information we collect

We (the Bond Administrator and authorised staff) may collect personal information in connection with the Acts and the Regulations, including:

  • Your name and address
  • Your contact details
  • Your bank account details

How we use your information

We collect and use your information to:

  • confirm your identity
  • undertake bond lodgement transfer and repayment functions
  • comply with the requirements of the Acts and associated Regulations
  • comply with laws and assist the Magistrates Court within the context of security bond disputes
  • contact you with respect to a residential security bond matter

We may also collect, use and exchange your information in other ways where permitted or required by law.

How we share your information

We may share your information with another federal or state government agency for enforcement related activity, such as the Australian Tax Office or WA Police, for the purpose of complying with a function, or exercise of a power under an Act or as required by law.

We may also share information in a manner that could not reasonably be expected to lead to the identification of any person to whom the information refers.

Security of your information

We will use reasonable measures to ensure your information is kept secure.

Bonds Administration staff are trained in how to keep your information safe and secure. We use secure systems and buildings to hold your information, and staff use passwords and/or smartcards to stop unauthorised people from accessing your personal information.

The Bond Administrator aims to keep personal information only for as long as required by the Acts, the Regulations and other associated laws, such as the State Records Act 2000. When we no longer need information, we take reasonable steps to destroy or de-identify it.

Access and correction of your information

You can contact us and ask to view your information. If your information is not correct or needs updating we may be able to update the information, or we may direct you to contact your property manager to formally notify us of the required changes.

Changes to this Policy

This Policy may be updated from time to time. The most up-to-date version of this Policy is available on our website.

Contact us

You may contact the Bond Administrator

  • By phone: 1300 853 829
  • By email:   Email Bonds Admin
  • By post:     Bond Administrator
                      Locked Bag 100
                      EAST PERTH WA 6892 
  • In person:  Level 1, Mason Bird Building
                      303 Sevenoaks St
                      Cannington WA

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