Consumer

Announcements

Commissioner's Blog: Your chance to reward community advocates

With Acting Commissioner for Consumer Protection, David Hillyard Do you know of an individual or organisation doing great work to help consumers or tenants, or promote product safety in WA? You can now recognise their efforts by nominating for the Consumer Protection Awards 2017. The awards are open to individuals, non-profit groups, businesses, and local government organisations, plus there's a...
Consumer Protection
Department News
20 Oct 2016

Commissioner's Blog: Ladder safety - a rung too many, a reach too far

With Acting Consumer Protection Commissioner David Hillyard As the warmer months approach, many of us have a list of home maintenance tasks to tick-off and that might include sprucing up hard-to-reach places during a ‘Spring-clean’, emptying gutters or pruning trees in the garden. It’s timely to talk about a growing and troubling product safety issue relating to the way ladders are used,...
Consumer Protection
Department News
05 Oct 2016

Commissioner's Blog: Trust in trades puts renovators at risk

With Acting Commissioner for Consumer Protection David Hillyard Watching The Block might have inspired you to get cracking on some home renovations but unlike the TV show contestants you won’t have access to host Scotty’s ‘black book of trades’. So, how do you go about finding trustworthy, reliable tradespeople who’ll do a good job for the right price? We’ve got some tips to help you avoid tradie...
Consumer Protection
Department News
27 Sep 2016

End of four month transitional period for Map of Bush Fire Prone Areas 2016

The four month transitional period that delayed the application of the bush fire construction requirements of the Building Code of Australia (BCA) for areas that were newly identified as bush fire prone on the Map of Bush Fire Prone Areas 2016 (that came into operation on 21 May 2016) concluded yesterday. From today, 21 September 2016, applications for building approvals for certain residential...
Building and Energy
Department News
21 Sep 2016

National energy efficiency initiative

The 2016-17 financial year sees the Australian Building Codes Board embarking on a significant suite of work relating to the advancement of the Energy Efficiency Provisions in the National Construction Code (NCC). These changes will be considered as part of NCC 2019.
Building and Energy
Department News
21 Sep 2016

Commissioner's Blog: Don’t let scammers come between you and a payee

With Acting Commissioner for Consumer Protection David Hillyard Scammers are carrying out research into people at various organisations and either hacking computers or impersonating email accounts in a fraud known as a ‘man in the middle’ attack. Consumer Protection and WA Police Major Fraud Squad warn anyone making payments to third parties to be aware of the increased frequency in attempts to...
Consumer Protection
Department News
08 Sep 2016

Commissioner's Blog: Avoid pre-holiday blues – buying travel tips

With Acting Consumer Protection Commissioner David Hillyard Avoid pre-holiday blues – buying travel tips The recent collapse of a Perth travel agent highlighted that some Western Australians were unaware there is no longer a licensing system for travel agents and that the associated compensation scheme does not exist anymore. Global Plus Holidays in Northbridge is now in liquidation. Up until...
Consumer Protection
Department News
02 Sep 2016

Commissioner's Blog: Website makes product safety checks easier

With Acting Commissioner for Consumer Protection David Hillyard It’s now easier for you to check whether your consumer goods are safe thanks to the new Product Safety Australia website www.productsafety.gov.au , which I would urge you to add to your favourites and make use of. There were 670 recalls across the country in the last financial year compared to 596 in the previous financial year. The...
Consumer Protection
Department News
18 Aug 2016

Commissioner's Blog: Business closures on the rise

With Acting Commissioner for Consumer Protection David Hillyard Consumer Protection has noticed that anytime there is a change in the economic climate there will be some business closures as a result. It is often difficult to spot telltale signs of financial distress but, as consumers, we need to be aware of the risks involved when paying for goods or services in advance; even the purchase of...
Consumer Protection
Department News
12 Aug 2016

Commissioner's Blog: Choose furniture wisely to protect children

With Acting Commissioner for Consumer Protection David Hillyard Many products we buy can be a danger to children. Often Consumer Protection voices concerns about small items such as parts that can choke, button batteries that can cause internal burns or potentially poisonous laundry detergent pods. But large items, such as furniture, also pose a big risk. Every year in Australia at least one...
Consumer Protection
Department News
05 Aug 2016

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