Consumer

Announcements

A WA Building Commission update on its audit of Yuanda building products.
Building and Energy
Department News
01 Aug 2016
An interim ban on electrically unsafe self-balancing scooters, also known as hoverboards, has now been introduced as a mandatory standard for the next two years. Self-balancing scooters are also known as gliders, smart boards, sky walkers or mod boards. Most two-wheel scooters are manufactured in China and range in retail in price in Australia from $150 to $1,000. The original ban came into place...
Consumer Protection
Department News
29 Jul 2016
The Australia wide roll-out of the National Disability Insurance Scheme (NDIS) commenced on 1 July 2016. To coincide with this, new information guides have been released for consumers with disabilities about their rights and businesses with useful information about their obligations under the Australian Consumer Law (ACL). The ACL provides protection when you buy goods like food, electrical items...
Consumer Protection
Department News
21 Jul 2016
With Acting Commissioner for Consumer Protection David Hillyard Tragically, between one and two children die in Australian homes every year as a result of blind or curtain cords that don’t comply with safety standards causing choking or strangulation. There are similar deaths occurring regularly across the world. That’s why Consumer Protection WA recently joined fellow Australian and...
Consumer Protection
Department News
04 Jul 2016
Consumers can be forgiven if they feel overwhelmed or confused by the myriad of insurance options currently being advertised. At the end of every financial year health insurance providers’ start talking about tax, surcharges and rebates but don’t let this rush you into a poor decision. Health insurance is a complex area and your needs may change with time so when you are looking to take out or...
Consumer Protection
Department News
27 Jun 2016
A report by Auditor General Colin Murphy has assessed how well the Building Commission regulates Western Australia’s residential building industry.
Building and Energy
Department News
24 Jun 2016
With the end of the financial year fast approaching many car dealers may use the month of June to offer deals to potential buyers to increase their sales volumes for the year. Car-buyers need to be mindful of the warranties that apply to vehicles purchased during this time. Demonstration models are often an attractive alternative for buyers seeking a new car that may be offered at a reduced price...
Consumer Protection
Department News
14 Jun 2016
An offer to buy new and used items, advertised in several WA newspapers, has been identified as a scam after being reported to Consumer Protection. The large colourful advert offered readers of papers such as the Bunbury Herald, South West Times and Busselton & Dunsborough Times the chance to sell ‘merchandise or product’ and listed a huge variety of items that would be accepted; from pets...
Consumer Protection
Alert
03 Jun 2016
It has been more than five years since the Australian Consumer Law commenced (1 January 2011) but our interaction with the WA community frequently highlights that some people are not aware of the automatic legal rights consumers have when buying goods and services. When you buy a product or service from a business you are entitled to ‘ consumer guarantees’ that your purchase is: of acceptable...
Consumer Protection
Department News
03 Jun 2016
With Acting Commissioner for Consumer Protection David Hillyard Cots are supposed to be a place for babies to rest and sleep safely but Kidsafe WA reports that 51 children attended Princess Margaret Hospital in 2014/2015 with cot-related injuries. If you buy or receive a second-hand cot, it may not meet current Australian safety standards, increasing the risk of injury to any baby placed in that...
Consumer Protection
Department News
16 May 2016

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