Consumer

Announcements

World Plumbing Day, Friday 11 March 2016

World Plumbing Day is an international event that was launched seven years ago by the World Plumbing Council, and is now held every year on 11 March. On this day, government, industry and the community come together to celebrate all things plumbing, and recognise the important role plumbers play in protecting public health and safety, as well as the environment. Plumbing is vital to global health...
Building and Energy
Department News
08 Mar 2016

Commissioner's Blog: Let’s nip tree lopper issues in the bud

With Acting Commissioner for Consumer Protection David Hillyard Some tree loppers tout for business by putting flyers in letterboxes, advertising in the local newspaper or on noticeboards, promoting their services via social media, such as community Facebook pages, or advertising via online classifieds such as Gumtree. In 2015 Consumer Protection received 160 enquiries and 34 complaints about...
Consumer Protection
Department News
22 Feb 2016

Commissioner's Blog: Drive bitumen bandits out of town

With Acting Commissioner for Consumer Protection David Hillyard... There are many pleasant things we associate with summer in Western Australia, such as barbecues and swimming, but unfortunately at Consumer Protection it’s a time when we hear of ‘bitumen bandits’ in the State. ‘Bitumen bandits’ turn up at homes and businesses without invitation and then offer to lay driveways at supposedly...
Consumer Protection
Department News
12 Feb 2016

Commissioner’s Blog: Bloomin’ good advice this Valentine’s Day

With Acting Commissioner for Consumer Protection David Hillyard Consumer Protection would like to remind Western Australians to protect themselves while shopping online and to know their consumer rights this Valentine’s Day. February 14 th is seen by many as an opportunity to spoil loved ones. But if the flowers you ordered are not as described or don’t show up on time, or you are left with an...
Consumer Protection
Department News
09 Feb 2016

Commissioner's Blog: Buying vouchers can be a gift for retailers

With Acting Commissioner for Consumer Protection David Hillyard The gift card industry is a growing one. We used to purchase gift vouchers directly from the shop or business where they would be redeemed, but it is now commonplace for department stores and supermarkets to have a variety of gift cards for other places on display near the till. In 2015 Consumer Protection received 74 complaints...
Consumer Protection
Department News
04 Feb 2016

Government reinforces support to building industry

A Building Industry Summit today aims to identify new red tape reductions and ways to streamline regulatory requirements for the construction of new homes, residential renovations and commercial construction.
Building and Energy
Department News
02 Feb 2016

Commissioner's Blog: Event advice just the ticket

With Acting Commissioner for Consumer Protection David Hillyard If you buy a high-price ticket for a premium event on a yacht with a promise of champagne and caviar, you don’t expect to be served cheap wine and supermarket-bought frozen spring rolls on a fishing boat. This is one of the complaints received by Consumer Protection from ticket-buyers recently, however, headline acts not appearing at...
Consumer Protection
Department News
20 Jan 2016

Commissioner's Blog: Be aware of holiday hazards

With Acting Consumer Protection Commissioner David Hillyard The holiday season is now in full swing and many families will be travelling and staying in short-stay accommodation which could pose a danger to children if safety standards are ignored. While parents will ensure that their home is a safe environment, the same vigilance may not be applied when on holidays, so it’s important that...
Consumer Protection
Department News
14 Jan 2016

Commissioner's Blog: Unsafe products pulled from shelves

Flashing decorations and jewellery and musical stockings and greeting cards are among the items that made it on to the naughty list during Consumer Protection’s annual pre-Christmas product safety inspections. We are urging the WA community to check button battery powered products twice because the lithium batteries, which are shiny and might look like sweets to toddlers, can kill or seriously...
Consumer Protection
Department News
23 Dec 2015

Commissioner's Blog: Extra shopping hours and gift buying tips

With Acting Consumer Protection Commissioner David Hillyard Extended retail trading hours for the Christmas period began on the 5 th of December for the Perth metropolitan area, giving shoppers an extra 51 hours to find gifts for family and friends. Major retailers are allowed to open as early as 7am on weekdays and Saturdays, 8am on Sunday and close later at 6pm on Saturdays and Sundays...
Consumer Protection
Department News
18 Dec 2015

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