Building materials and labour shortages Information on current delays in the WA residential construction industry Price increases to home building work contracts Download the guide to price increases Frequently asked questions What should I do if I’m experiencing some delays on my contract? Where...
People facing disruption or cancellation to their travel plans, have a range of options. Before you pay your deposit for any travel or accommodation, check whether it is refundable and whether any amount will be forfeited if you change plans or cancel. Changes to travel Be aware of the limitations...
Servicing requirements of pre-1980 gas appliances A prohibition order was gazetted in July 2013 banning the sale, hire or use of pre-1980 Natural Gas appliances to the coastal supply area as shown on the ERA website . The prohibition order means that it is an offence to offer for sale, hire,...
Scams, ripoffs and frauds are becoming more and more commonplace. Consumer Protection has developed WA ScamNet as one method of combatting this ever increasing problem. How to spot a scam There are so many types of scams out in the community, it can be very hard to identify what is legitimate and...
The following provides links to media statements where the Department has named traders (businesses and individuals) or conducted other compliance action for non-compliance with laws administered by Consumer Protection . 2023 21 November - Tow truck company warned for misleading and unfair conduct...
Blind and curtain cords or chains are a significant risk to children, as unsecured cords can lead to strangulation. There are simple steps you can take when installing blinds or curtains and preparing a child's sleep area to make sure it's safe from these hazards. When you buy Choose blinds and...
Regulations require LP Gas cylinders be inspected and tested every ten (10) years. Filling damaged or out-of-test date cylinders is illegal and can be dangerous. LP Gas cylinders out-of-test date must not be filled until tested and re-stamped by an approved gas cylinder test station. The approved...
To make it easier to keep up with news from Consumer Protection you can now subscribe to a daily digest of our media releases. The digest is sent out to subscribers at 2pm every day and features summaries of media releases issued in the preceding 24 hour Subscribe to the Consumer Protection Media...
It's always exciting to grab a bargain at a sale, but it is a good idea to follow some simple rules so you don't end up wasting your money. Budget and spend sensibly Impulse buying can leave you out of pocket and stuck with unwanted goods. Stop and consider if you really need it. Shop around As a...
This consultation CLOSED on Monday 27 August 2018. New fitness code published The Fair Trading (Fitness Industry Code) Regulations 2020 (WA) (that contain the new Fitness Industry Code) were...
What's your bag plan?, by Department of Water and Environment
What's your bag plan?, by Department of Water and Environment What's your bag plan? As of 1 July 2018, lightweight plastic bags are banned in Western Australia,...
Consumer Protection is concerned that some WA retailers are referring customers with warranty claims to the manufacturer when it is their responsibility under consumer law. There have been a high...
New regulations have come into effect which requires electricity to be switched off before people enter the roof space. To assist workers in notifying homeowners of the new regulations the WorkSafe...
We want you to have a safe, happy and healthy winter. Many winter products can be unsafe if they are old, faulty or used incorrectly. Follow our safety messages and keep up-to-date on the latest...
The Consumer Protection Compliance and Enforcement Policy was reviewed and updated in October 2020. This policy replaces the Consumer Protection Enforcement and Prosecution Policy. Consumer...
The Australian Government sought views on options to improve outcomes and protections for consumers who participate in the Gift card market. Status: Closed Wednesday 30 May 2018. Background In...
Summary: Consultation Draft of the Fair Trading (Pre-paid Funerals Code of Practice) Regulations 2018 Prepaid funeral code The prepaid funeral code, which came into effect March 2021, ensures funds...
Egg Labelling factsheet The Commonwealth Government has introduced an Information Standard under the Australian Consumer Law (ACL) for all egg producers that prescribes their obligations when...
What happens if a complaint is made against your business? Consumer Protection provides information to both consumers and traders to assist them in resolving marketplace disputes. Most commonly these...
Building and Energy is advising home owners who have contracts with insolvent builder Modco Residential Pty Ltd to contact home indemnity insurance (HII) provider QBE. The Perth building company’s external administration notice was published today (26 July 2023). Building and Energy understands Modco Residential was directly contracted for 29 residential building projects that are yet to be...
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 26 July 2023), the average price of regular unleaded petrol (ULP) will increase by 29 cents per litre (cpl) to...
Ventura Autos Pty Ltd continues to sell unroadworthy vehicles to consumers. 136 complaints received by Consumer Protection from WA consumers since 2016. Five compliance visits have resulted in 43 defect notices being issued. Consumer Protection warns WA consumers to exercise caution when buying vehicles from a licenced car dealer in Welshpool, after receiving 136 complaints relating to it selling...
Word of mouth recommendations in the real-world can be a useful tool when deciding which product or service to buy, however the same can’t always be said when seeking out this type of guidance online. Nearly 40 per cent of consumers turn to the internet to read user reviews as part of their research, according to an investigation by consumer advocacy group CHOICE, but it may not be immediately...
Unqualified employee told to follow a script and manual to upsell electrical work Bonus scheme encouraged sales of electrical safety packages for at least $4,000 Vulnerable consumers told their homes and families were unsafe Pascoes Maintenance Group Pty Ltd has been fined $75,000 for instructing an unqualified employee to assess electrical installations as part of an “upselling” sales strategy...
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 19 July 2023), the average price of regular unleaded petrol (ULP) will increase by 30 cents per litre (cpl) to...
Following the liquidation of Perth builder City Residence Pty Ltd , Building and Energy is advising affected property owners to contact QBE to discuss a home indemnity insurance claim. City Residence appointed liquidators yesterday (12 July 2023). Building and Energy understands the company was yet to complete 13 residential building projects. Building and Energy Acting Executive Director Nabil...
Electric shock risk if power adaptors do not meet Australian safety standards Check for compliance symbol, insulated pins and no exposed metal when in use Buy from reputable retailers and be cautious about overseas or online sales A rise in electric shock reports has prompted a warning from WA’s energy safety regulator about dangerous travel adaptors that are not approved for use in Australia...
$34,600 staircase, decking and painting project left incomplete and faulty $8,000 fine after guilty plea for non-compliance with a building remedy order Previous order to pay more than $47,000 in rectification costs After issuing an $8,000 fine for abandoned building work, a magistrate has warned tradespeople not to accept jobs if they cannot complete them to the expected standards. The comments...
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 12 July 2023), the average price of regular unleaded petrol (ULP) will increase by 31 cents per litre (cpl) to...
