Consumer

Topics

Dangers of carbon monoxide

What is carbon monoxide? Carbon monoxide is a colourless, odourless, poisonous gas which may be produced by faulty, poorly maintained or misused gas appliances. You may not know you have been exposed to potentially fatal levels of carbon monoxide until the symptoms of poisoning become severe...
Gas appliances
26 Jun 2014

Building and Energy media contact

The Media Liaison Officer is the first point of contact for journalists and other members of the media wanting information about Building and Energy (formerly the Building Commission and Energy Safety ) and its activities. Contact the media liaison officer: Email: bemedia@dmirs.wa.gov.au Mobile:...
About Building and Energy
26 Jun 2014

Baby slings

Many parents carry their babies in slings for ease and comfort. However care must be taken when using baby slings and carriers because there are currently no Australian Standards for the manufacture of these products sold in Australia. Please note, baby slings and carriers can be dangerous if not...
Product safety for consumers
25 Jun 2014

Building contracts

It is very important to read the building contract thoroughly and get legal advice from your lawyer if you are unsure. The building contract is a complex document and is generally made up of: the building contract, including a Schedule of Particulars, Addenda or Appendix; drawings; and...
Building or renovating a property
05 Jun 2014

FuelWatch and fuel prices

WATCH
Finding the cheapest fuel near you is easy and fast with FuelWatch The FuelWatch interactive map shows fuel prices available near you, making it simpler to find the best deal. Prices shown on FuelWatch are the standard cash price exclusive of any discounts or charges, such as shopper docket...
FuelWatch
30 May 2014

Consumer Protection forms

Consumer Protection has a variety of prescribed (mandatory) and template forms. The links below are to help you find the form you need: Licences Motor vehicle industry licensing fees and forms (Motor vehicle dealers, salespersons, yard managers, car market operators, repairers and repair businesses...
Online resources
30 May 2014

Claiming compensation

You can claim compensation if you can prove you have had a 'consequential loss'. This is the cost to you caused by a problem with goods or services. Compensation is usually for financial costs but can include other costs, such as lost time or productivity. What can I get compensated for? A supplier...
Your consumer rights
28 May 2014

Our Ministers

WATCH
The ministers with responsibility for the Department of Mines, Industry Regulation and Safety.
Our Ministers and legislation
28 May 2014

Energy related incident safety reports

Building and Energy is the electricity and gas regulator in Western Australia. The safety reports summarise statistical information about electrical and gas incidents in Western Australia and provides information on how safely the State's industry and general community are operating in the supply...
Compliance and audit
28 May 2014

Electrical safety in caravans and tents

“Roughing it” no longer has to be part of caravanning and camping. Toasters, microwave ovens, freezers, television sets and other electrical appliances can be taken on holidays to make them much more enjoyable. But beware! Electricity needs to be treated with extra caution in caravans and tents...
Electrical appliances
27 May 2014

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Publications

Dispute with a business? A consumer guide to finding help ACL

READ
About this guide This guide will help you find assistance when you are in dispute with a business. Your rights when you buy, hire or lease goods, or pay for services, are set out by the Australian...
Consumer Protection
Information
26 Sep 2023

The Australian Consumer Law and your business

READ
Simpler regulation for your business From 1 January 2011, every Australian business will have the same rights and responsibilities under the Australian Consumer Law. By knowing your rights and...
Consumer Protection
Information
06 Jul 2021

General Inspection Report One: A general inspection into metal roof construction

READ
A general inspection report into the construction of sheet metal clad timber framed roofing in Perth metropolitan and South West regions.
Building and Energy
Reports
10 Oct 2017

Fire safety in existing apartment buildings

READ
While apartment living has many advantages, the fire at the Grenfell Tower in London and other fire events in Australia and around the world have highlighted the importance of fire safety in high-...
Building and Energy
Fact sheet
03 Oct 2017

Home safety for baby takeaway tips

READ
To keep your baby safe, please follow our tips.
Consumer Protection
Fact sheet
13 Dec 2022

General Inspection Report Two: A general inspection into Yuanda-supplied products in the Western Australian building industry

READ
A general inspection into the use of Yuanda products in Western Australian buildings.
Building and Energy
Reports
31 Aug 2017

Building Commission Industry Bulletin 87 – Yellowing of alkyd enamel paints

READ
Building and Energy
Bulletin
14 Jul 2017

A guide to conciliation proceedings

READ
Conciliation is a process whereby parties, with the help of a conciliator, meet to identify issues, develop solutions to the problem and explore ways to reach an agreement. This publication is a...
Building and Energy
Information
05 Feb 2019

Building Commission Industry Bulletin 86 - Smoke alarms installed in additions or alterations to existing dwellings

READ
This Industry Bulletin outlines interconnection requirements for mains-powered smoke alarms installed as part of new building work, such as an addition or alteration, to existing dwellings. This...
Building and Energy
Bulletin
12 May 2017

Spontaneous ceiling collapse

READ
The following is a guide for home owners who may have concerns about the stability of the plasterboard ceilings within their home.
Building and Energy
Fact sheet
11 May 2017

Pages

Announcements

Commissioner's Blog: Battery disposal a burning issue

They come in all shapes and sizes to power many different devices, yet every battery has the potential to become a menace if they end up in your rubbish or recycling bin. Some batteries contain toxic chemicals, heavy metals and other pollutants that can contaminate water supplies when they enter landfill, while rechargeable lithium-ion batteries become fire hazards if they are damaged or crushed...
Consumer Protection
Media release
21 Jun 2023

Consumers fight back against Albany shed seller and win (Aussie Sheds Albany / Armand Javellana)

Aussie Sheds Albany owner found guilty of breaching ACL $158,853 worth of deposits paid for incomplete shed and patio works 11 consumers to receive full compensation An Albany shed seller who took large deposits from consumers between January 2020 and 25 July 2020 and failed to deliver goods and services in a reasonable timeframe has been found guilty of breaching the Australian Consumer Law (ACL...
Consumer Protection
Media release
21 Jun 2023

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today, motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 21 June 2023), the average price of regular unleaded petrol (ULP) will increase by over 28 cents per litre (...
Consumer Protection
Media release
20 Jun 2023

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 14 June 2023), the average price of regular unleaded petrol (ULP) will increase by over 28 cents per litre (...
Consumer Protection
Media release
13 Jun 2023

Commissioner's Blog: Clearer pricing rules for funerals

There’s nothing easy about losing a loved one, but we hope new WA laws will go a long way towards clearing up any confusion about what their final farewell will cost. Funeral companies must now publicly display their prices upfront to give consumers the chance to compare costs without having to meet with a representative from the business to get this information. Consumers should now receive a...
Consumer Protection
Media release
07 Jun 2023

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today, motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 7 June 2023), the average price of regular unleaded petrol (ULP) will increase by over 27 cents per litre (...
Consumer Protection
Media release
06 Jun 2023

Winter gas safety reminder

Carbon monoxide hazards from faulty or incorrectly used gas appliances Gas heaters should be regularly serviced by a licensed gas fitter Ensure adequate ventilation and be aware of carbon monoxide symptoms WA’s Director of Energy Safety is urging Western Australians to stay safe and warm this winter by having their gas heaters serviced and being aware of carbon monoxide risks. Saj Abdoolakhan...
Building and Energy
Media release
01 Jun 2023

Building regulator warning about builder’s financial status – Modco Residential Pty Ltd

Building and Energy has issued a warning to consumers, subcontractors and suppliers about the status of registered building contractor Modco Residential Pty Ltd (BC103549). Building and Energy – WA’s building industry regulator – has received information from several owners, subcontractors and suppliers giving rise to concerns about the builder’s capacity to pay its debts as and when they fall...
Building and Energy
Media release
31 May 2023

Scammers target real estate and settlement industry trust accounts

Real estate agent lost $43,080 and two settlement agents lost a combined $64,468 Victims tricked into transferring trust account funds by scammers posing as bank Consumers and businesses urged to not give out access codes over the phone Consumer Protection is warning the real estate and settlement industries to be extra vigilant to calls from their bank after scammers successfully lured a WA real...
Consumer Protection
Media release
30 May 2023

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today, motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 31 May 2023), the average price of regular unleaded petrol (ULP) will increase by 28 cents per litre (cpl) to...
Consumer Protection
Media release
30 May 2023

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