Consumer

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Whatever disposal method is used for the goods, be sure to keep a record of communication with the customer, every notice sent and documents relating to your costs for storing and disposing of the goods. The Disposal of Uncollected Goods Act 1970 requires that within seven days of selling or...
Disposing of uncollected goods
There are procedures to follow if your customer gives you a ‘notice of dispute’ within one month of you serving them with a Form 1, Form 2 or Form 4 as set out in the Disposal of Uncollected Goods Regulations 1971 . There is no prescribed notice of dispute in the Regulations but it needs to set out...
Disposing of uncollected goods
If you sell the goods (pursuant to a court order) Deduct from the proceeds all of your lawful and reasonable moneys owed, charges and sale expenses (including advertising, storage, sales commission, insurance, etc. If there is a shortfall, you may claim the balance from the party who left the goods...
Disposing of uncollected goods
There are certain forms you need to use when notifying the various people of your intention to dispose of goods. Following these procedures and using the correct forms can save you problems later, particularly if your customers turn up wanting their goods. You should be aware that penalties apply...
Disposing of uncollected goods
Generally, service of documents can be done by: delivering them to the party personally; posting them to the party’s last known address; or leaving them at the party’s residence, or if they are a principal of a business, at the usual or last known place of business. In the case of a corporation or...
Disposing of uncollected goods
Many businesses are left holding goods which customers never return to collect. These goods often become a nuisance and take up valuable storage space. It is sometimes in your best interest to dispose of them . If you decide to take this action, the Disposal of Uncollected Goods Act 1970 and its...
Disposing of uncollected goods
When a consumer suffers loss or damage due to a defect with goods or services, they can make a claim to recover damages or compensation. This is particularly the case where the defect means the trader or manufacturer failed to comply with a consumer guarantee. A consumer can apply to the trader or...
Returns and cancellations
Consumer Protection provides a range of services to the Indian Ocean Territories through a Service Delivery Arrangement with the Australian Government. Western Australian laws—including most of those relating to Consumer Protection—are applied as Commonwealth laws in the Territories, unless the...
Indian Ocean Territories
Building and Energy investigates fire related incidents. Following are reports on these incidents: Nyabing pole fire - 13 February 2014 Yallingup bushfire - 5 January 2015 Parkerville bushfire - 12 January 2014 Toodyay bushfire near River & Folewood Roads - 29 December 2009 Balingup bushfire -...
Compliance and audit
Online licence search Search for a licenced gas fitter, electrician or plumber using the Online Licence Search. Go to the Online Licence Search Search for an occupational licence holder
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Publications

Wood Pole Order 01-2009 issued to Western Power under Section 18B of the Energy Coordination Act 1994.
Reports
12 Jun 2014
The department welcomes your feedback on any access issues you may have encountered with our services or facilities.
Corporate
Form – notification
28 Apr 2023
A summary of statistical information about electrical incidents in Western Australia.
Building and Energy
Reports
19 Jul 2019
When was the last time you checked your LP Gas installation to ensure it was safe and complies?
Brochure
30 May 2014
For use when making a public interest disclosure.
Corporate
Form – agreement
01 Jul 2014
An official lodgement form for a disclosure made under the Public Interest Disclosure Act 2003.
Corporate
Form – application
20 Sep 2022
Prepared in accordance with Section 94 of the Freedom of Information Act 1992 .
Corporate
Information
14 Jul 2022
How to make a claim for reimbursement from the Fidelity Guarantee Account, including accompanying claim form. Fidelity Guarantee Account Information Bulletin No. 1 Settlement Agents Act 1981; Real...
Consumer Protection
Form – application
24 Oct 2019
A series of product safety publications for consumers.
Consumer Protection
Information
19 Dec 2023
Ask Us is a series of education initiatives and publications designed specifically for Aboriginal consumers in Western Australia. If you have a question about your mobile phone contract, about your...
Consumer Protection
Fact sheet
21 Oct 2021

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Announcements

$5,682 fine and costs for trading in motor vehicles without a licence 19 vehicles bought and 18 sold during an almost two year period Public urged to dob in unlicensed backyard dealers The Perth Magistrates Court has imposed a $5,000 fine on a backyard motor vehicle dealer who operated without a licence for almost two years. Indrek Veskioja of Nollamarra pleaded guilty to buying 19 vehicles and...
Consumer Protection
Media release
15 Feb 2023
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 15 February 2023), the average price of Perth’s regular unleaded petrol (ULP) will increase by over 25 cents...
Consumer Protection
Media release
14 Feb 2023
Don’t disappoint loved ones this Valentine’s Day with online flowers or gifts that don’t arrive in time, or arrive in time but are not what you ordered. If you have left your shopping to the last minute, make sure to seek delivery guarantees when ordering online, so you know your flowers or gifts will arrive in time. For gifts that arrive but aren’t what was advertised online, such as flowers...
Consumer Protection
Media release
13 Feb 2023
Use, sale and hire ban for BeefEater BS28200 models made between 2017 and 2019 Seven electrical fires in WA in the past four years Owners should switch off the fridge and contact Electrolux Home Products WA’s electrical safety regulator has banned the use, sale and hire of a BeefEater outdoor display fridge following seven fires in Perth. The prohibition applies to BeefEater BS28200 models made...
Building and Energy
Media release
09 Feb 2023
Fans hoping to still buy tickets to UFC event urged to be vigilant to scams Tickets sold in violation of ticket scalping laws could be cancelled and entry refused Some ads re-selling tickets illegally have already been taken down Fans who are desperate to attend the sold out Ultimate Fighting Championship (UFC 284) event at Perth’s RAC Arena on Sunday night (12 February 2023) are being cautioned...
Consumer Protection
Media release
09 Feb 2023
67 victims reported losing almost $3 million to romance scams in WA in 2022 Don’t transfer money or give your bank account details to someone you haven’t met in person Assume people you speak with online are scammers This Valentine’s Day (14 February), don’t open your heart up to scammers targeting vulnerable victims looking for love online. Romance and dating scams are on the rise, with scammers...
Consumer Protection
Media release
09 Feb 2023
WA ScamNet has released a 2022 scam report, with 1,203 people reporting combined losses of $15,988,513 - a seven per cent increase on 2021’s recorded losses and recorded amount of victims. The report reveals online shopping and classified scams claimed the most victims. 274 online shoppers lost a total of $876,774, with 270 buyers and sellers on classified sites losing a total of $564,680 -...
Consumer Protection
Media release
09 Feb 2023
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today, motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 8 February 2023), the average price of regular unleaded petrol (ULP) will increase by 24 cents per litre (cpl...
Consumer Protection
Media release
07 Feb 2023
14 further complaints received after first public warning issued last year. Consumers now claim to be owed a total of $62,000 for incomplete or no work. Warning not to do business with the air conditioning installer and custom trailer builder. Despite a public warning being issued last year, a Perth air conditioning installer and builder of custom vehicle trailers continues to attract more...
Consumer Protection
Media release
02 Feb 2023
People in flood-affected communities in the Kimberley and generous West Australians wanting to help with donations, are being warned to be on the lookout for opportunistic scammers trying to steal money in the wake of this disaster. Scammers were posing as legitimate registered charity - Leedal Foundation Limited - in Fitzroy Crossing, using a fake Instagram account in their name, asking donors...
Consumer Protection
Media release
02 Feb 2023

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