Consumer

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Your cooling-off and termination rights You have 10 business days to reconsider the contract (unsolicited agreement). During this time you can cancel the contract without penalty. This is called the ‘cooling-off’ period. If the agreement was negotiated over the phone, the cooling-off period begins...
Door to door and telephone sales
Door-to-door sales are a type of unsolicited consumer agreement . If a salesperson approaches you (such as a door-to-door salesperson), other than by telephone, then they must: contact you within the allowed times ; clearly explain upfront the purpose of the visit and provide identification (a name...
Door to door and telephone sales
An application must be lodged with the permit authority or local government that has responsibility for the area in which the building is (or is intended to be) located. Form templates are available to permit authorities on the Local Government Extranet . Organisations requiring access to the...
Building approval forms
Gas is a safe and efficient source of energy when used properly. Gas appliances and installations incorporate in their designs safety features to protect people and property from malfunctions (usually with appliances). However, without proper installation and use, the potential exists for the...
Gas installations
Below is a list of adjudicators who are currently registered under the Construction Contracts Act 2004 to review and determine construction contract payment disputes in Western Australia. Adjudicators A–E Graham Anstee-Brook – Dalkeith ​(Adjudicator Certificate No. 1) 42 Minora Road Dalkeith WA...
Find an appointor or adjudicator
An agreement is considered to be unsolicited when: a supplier/salesperson approaches or telephones a consumer without that consumer having invited this contact; negotiations take place over the phone, or in person at a location other than the supplier’s premises; and the total value of the...
Door-to-door and telephone selling
Unsolicited supplies occur when goods or services are supplied to a person who has not agreed to purchase or receive them. There is no obligation by the consumer to pay for these. It is an offence for a supplier to: demand payment for goods or services if the recipient has not ordered them; or bill...
Door-to-door and telephone selling
Consumer Protection currently has two apps available for smartphones and tablets. iShopWA With iShopWA on your iOS or Android device, you’ll always be able to check where you stand when it comes to refunds, warranties and lay-bys in WA.
iShopWA app logo
iShopWA app logo, by Consumer Protection
iShopWA Information...
Apps
Are you considering signing up with a group buying website to sell vouchers for your business offering goods or services at a discount online? Or have you already signed up and have customers seeking to redeem their vouchers now? If so, there are some things you may wish to consider. Websites...
Lay-bys, vouchers and gifts
Portable outdoor appliances such as gas heaters and barbecues are ideal for use outdoors. However, these appliances can present a danger of carbon monoxide poisoning if used in areas with insufficient ventilation. 'For Safety's Sake', keep your outdoor appliances outside! Safe locations for using...
Gas appliances

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Publications

Dispute with a business? A consumer guide to finding help ACL
Consumer Protection
Brochure
29 May 2014
There are a number of different orders you can seek to enforce a court or tribunal decision in your favour. Claims in the Magistrates Court The Magistrates Court deals with cases where the total...
Consumer Protection
Brochure
27 Mar 2018
Warranty against defects
Consumer Protection
Form – notification
29 May 2014
Consumer Representation on Boards and Committees A Guide for Consumers
Consumer Protection
Guide / handbook
30 May 2014
Consumer Protection Strategic Plan 2012 - 2015
Consumer Protection
Plans
29 May 2014
Consumer Protection Division Indigenous Consumers Education Plan - 12 Principles
Consumer Protection
Policies
20 Jun 2017
‘Indigenous Consumers Count’ are reports examining consumer issues faced by Indigenous Western Australians and whether consumer protection services adequately meet the needs of this diverse...
Consumer Protection
Guide / handbook
16 Dec 2015
This brochure is designed to advise builders, gas fitters and consumers where gas-fired barbecues and patio heaters may be installed and used safely. This information does not take precedence over...
EnergySafety
Brochure
28 Nov 2018
On 1 July 2013, changes to the Residential Tenancies Act 1987 (the Act) and the Residential Tenancies Regulations 1989 came into force. These frequently asked questions are designed to assist you in...
Consumer Protection
Fact sheet
09 Feb 2017
Travellers’ consumer tips When you shop in our great State you have the same rights as all Western Australians. You can buy with confidence as laws prohibit misleading or deceptive conduct by traders...
Consumer Protection
Guide / handbook
14 Mar 2018

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Announcements

Two online tech and gadget stores operated by the same company have been taking orders but failing to deliver, prompting a public warning from Consumer Protection. Android Enjoyed and Camera Sky , operated by Digital Marketing and Solutions Pty Ltd which is registered in Victoria, have received a high level of complaints from WA consumers. So far this year, Consumer Protection has received 31...
Consumer Protection
Media release
31 May 2018
The 2018 edition of the Map of Bush Fire Prone Areas (the Map) comes into effect on Friday 1 June 2018. The Map will be available on the Department of Fire and Emergency Services (DFES) website on the afternoon of Thursday 31 May 2018. This edition of the Map will show both ‘new’ bush fire prone areas and those ‘continuing’ from earlier editions of the Map. All bush fire prone areas will be...
Building Commission
Department News
31 May 2018
With Commissioner for Consumer Protection David Hillyard While WA’s high rainfall this year has been good for farmers and the dams, it has one adverse consequence and that is a spike in enquiries and complaints to Consumer Protection about mould in rental properties. It is a significant issue with about 1,200 phone enquiries and complaints received since January 2015, mostly during the winter...
Consumer Protection
Media release
05 Oct 2017
The average cost of unleaded petrol is set to increase by 20 cents per litre (cpl) to 159.8 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 29 May 2018, most BP, Caltex, Caltex Woolworths, Coles Express and Puma sites are increasing their ULP price to 163.9 cpl (increasing between 23 and 27 cpl). All 7-Eleven sites are...
Consumer Protection
Media release
28 May 2018
Three brothers have been fined $12,500 each by the Perth Magistrates Court for their involvement in a major unlicensed motor vehicle dealing operation. They were also ordered to pay $267.10 each in costs when they pleaded guilty on 25 May 2018 to breaching the Motor Vehicle Dealers Act. Ali Mohammed Yas of Balga had bought 83 vehicles in his own name and 23 vehicles in his wife’s name between...
Consumer Protection
Media release
28 May 2018
Recall of Clark Rubber Be-Safe Portable Pool Fence On 17 May 2018 the Australian Competition and Consumer Commission (ACCC) issued a national product safety recall on the ‘Be Safe Portable Pool Fence’ sold exclusively by Clark Rubber between 1 December 2016 and 5 April 2018. Information about the recall is available on the ACCC’s product safety and Clark Rubber websites: https://www.productsafety...
Building Commission
Alert
25 May 2018
Consumer Protection has issued advice to Toys R Us customers who may be affected by the 44 Australian stores being placed into administration on 21 May 2018 whilst continuing to trade. Customers affected include those who: wish to redeem a gift card; have paid either partly or fully for goods yet to be delivered; have entered into a lay-by agreement and paid a deposit; have a store credit note...
Consumer Protection
Media release
23 May 2018
The McGowan Government has approved extended trading for the two public holidays on Monday 4 June 2018 (WA Day) and Monday 24 September 2018 (Queen’s Birthday) when general retail shops in the Perth metropolitan area will be able to open from 8am to 6pm. These hours are consistent with previous retail trading extensions on public holidays. An application for additional trading hours was received...
Consumer Protection
Media release
22 May 2018
A Dalyellup tradie who took deposits from consumers but did nothing or very little in return has been fined and ordered to pay compensation by the Bunbury Magistrates Court. Blake Ball , trading as Balls Walls Constuction (sic), was fined $5,000 on 21 May 2018 after pleading guilty to three charges under the Australian Consumer Law for wrongly accepting payment from two consumers who had provided...
Consumer Protection
Media release
22 May 2018
The average cost of unleaded petrol is set to increase by around 19 cents per litre (cpl) to 158.3 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 22 May 2018, most Puma sites are increasing their ULP price to 163.9 cpl (an increase of 27 cpl). Most BP, Caltex, Caltex Woolworths and Coles Express sites are increasing their...
Consumer Protection
Media release
21 May 2018

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