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Whatever disposal method is used for the goods, be sure to keep a record of communication with the customer, every notice sent and documents relating to your costs for storing and disposing of the goods. The Disposal of Uncollected Goods Act 1970 requires that within seven days of selling or...
Disposing of uncollected goods
There are procedures to follow if your customer gives you a ‘notice of dispute’ within one month of you serving them with a Form 1, Form 2 or Form 4 as set out in the Disposal of Uncollected Goods Regulations 1971 . There is no prescribed notice of dispute in the Regulations but it needs to set out...
Disposing of uncollected goods
If you sell the goods (pursuant to a court order) Deduct from the proceeds all of your lawful and reasonable moneys owed, charges and sale expenses (including advertising, storage, sales commission, insurance, etc. If there is a shortfall, you may claim the balance from the party who left the goods...
Disposing of uncollected goods
There are certain forms you need to use when notifying the various people of your intention to dispose of goods. Following these procedures and using the correct forms can save you problems later, particularly if your customers turn up wanting their goods. You should be aware that penalties apply...
Disposing of uncollected goods
Generally, service of documents can be done by: delivering them to the party personally; posting them to the party’s last known address; or leaving them at the party’s residence, or if they are a principal of a business, at the usual or last known place of business. In the case of a corporation or...
Disposing of uncollected goods
Many businesses are left holding goods which customers never return to collect. These goods often become a nuisance and take up valuable storage space. It is sometimes in your best interest to dispose of them . If you decide to take this action, the Disposal of Uncollected Goods Act 1970 and its...
Disposing of uncollected goods
When a consumer suffers loss or damage due to a defect with goods or services, they can make a claim to recover damages or compensation. This is particularly the case where the defect means the trader or manufacturer failed to comply with a consumer guarantee. A consumer can apply to the trader or...
Returns and cancellations
Consumer Protection provides a range of services to the Indian Ocean Territories through a Service Delivery Arrangement with the Australian Government. Western Australian laws—including most of those relating to Consumer Protection—are applied as Commonwealth laws in the Territories, unless the...
Indian Ocean Territories
Building and Energy investigates fire related incidents. Following are reports on these incidents: Nyabing pole fire - 13 February 2014 Yallingup bushfire - 5 January 2015 Parkerville bushfire - 12 January 2014 Toodyay bushfire near River & Folewood Roads - 29 December 2009 Balingup bushfire -...
Compliance and audit
Online licence search Search for a licenced gas fitter, electrician or plumber using the Online Licence Search. Go to the Online Licence Search Search for an occupational licence holder
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Publications

Building and Energy
Form – application
06 Jun 2017
Industry Bulletin 51 provides general guidance about building permit requirements under the Building Act 2011 and Building Regulations 2012 in relation to the installation of photovoltaic cells (solar panels) in Western Australia.
Building and Energy
Bulletin
19 Dec 2014
Energy Safety carried out an investigation into the cause of the bushfire in Parkerville and determined that the cause of the fire was a fallen private power pole that ignited ground vegetation. The...
Building and Energy
Reports
16 Dec 2022
Building and Energy
Form – application
24 Jul 2019
The 2013 - 2014 annual report presents information on its statutory compliance, financial, non-financial and operational performance, as required by the Financial Management Act 2006 .
Corporate
Reports
02 Oct 2014
Important points about LP Gas cylinders, and a list of Standards Australia certified gas cylinder test stations in Western Australia.
Building and Energy
Information
19 Jul 2019
LP Gas is safe if handled correctly... If you own or hire LP Gas cylinders, you should be aware of the basic properties of the gas as well as safe handling and operating principles. There is no...
Building and Energy
Brochure
19 Jul 2019
These fees are exclusive of GST and are applicable for 2024–25. Builders registration Building surveyors registration Electricians licensing Gas fitters licensing Painters registration Plumbers...
Building and Energy
Schedule
28 Jun 2024
Wood Pole Order 01-2009 issued to Western Power under Section 18B of the Energy Coordination Act 1994.
Reports
12 Jun 2014

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Announcements

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today, motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 31 May 2023), the average price of regular unleaded petrol (ULP) will increase by 28 cents per litre (cpl) to...
Consumer Protection
Media release
30 May 2023
$7,908.30 fine and costs for buying and selling motor vehicles without a dealer’s licence 21 vehicles bought and 24 sold during almost a year Public urged to report unlicensed motor vehicle dealers The Armadale Courthouse has imposed a $7,500 fine on a backyard dealer who operated without a motor vehicle dealer’s licence between July 2021 and April 2022. Samuel Pihl of Thornlie pleaded guilty to...
Consumer Protection
Media release
30 May 2023
Teenager’s garden equipment appears to have touched overhead power lines High-voltage power line carrying 22,000 volts of electricity Guides on vegetation management and high-voltage installations available WA’s energy safety regulator is investigating an incident in Gnangara today (27 May 2023) in which a teenager appears to have received an electric shock from high-voltage power lines while...
Building and Energy
Media release
27 May 2023
New tenancy laws to improve rights for renters and provide certainty for landlords Rent bidding to be prohibited in Western Australia under the reforms The frequency of rent increases to be reduced to once every 12 months Funding boost for tenancy advocates and legal centres to assist tenants in trouble Tenants allowed to make minor modifications and keep pets at rental properties The McGowan...
Consumer Protection
Media release
26 May 2023
$30,208 fine and costs for trading in motor vehicles without a licence 18 vehicles bought and 22 sold between 6 January 2021 and 28 October 2021 Public urged to report unlicensed motor vehicle dealers The Perth Magistrates Court has handed down a $15,000 fine on a Perth woman who bought 18 vehicles and sold 22 of them between January 2021 and October 2021 and operated without a licence as...
Consumer Protection
Media release
25 May 2023
Live sport and music lovers will be spoilt for choice in the coming months, as Western Australia gets set to host to a slew of major international events. Competition for tickets to the likes of the FIFA Women’s World Cup, Coldplay and P!NK has been fierce, so it’s never been more important for WA consumers to stay on the ball when trying to secure their own seat or spot. We have no doubt ticket...
Consumer Protection
Media release
25 May 2023
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today, motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 24 May 2023), the average price of regular unleaded petrol (ULP) will increase by over 29 cents per litre (...
Consumer Protection
Media release
23 May 2023
As the world shakes off the shackles of COVID-19, many Western Australians are feeling more confident about jetting off or setting sail for a holiday. We therefore want to remind travellers about their rights under the Australian Consumer Law (ACL) if something goes wrong with a travel product or service. Beyond what is outlined in the terms and conditions, the travel provider is bound by the ACL...
Consumer Protection
Media release
18 May 2023
50 consumers lost over $161,000 to scams in the last 12 months Aboriginal and Torres Strait Islander peoples invited to share their experience with scams, buying goods and services, and renting Survey closes 30 June 2023 with a $200 cost of living gift card up for grabs WA ScamNet has seen an increase in reports of scams affecting Aboriginal and Torres Strait Islander peoples in Western Australia...
Consumer Protection
Media release
18 May 2023
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today, motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 17 May 2023), the average price of regular unleaded petrol (ULP) will increase by over 27 cents per litre (...
Consumer Protection
Media release
16 May 2023

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