Consumer

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An application must be lodged with the permit authority or local government that has responsibility for the area in which the building is (or is intended to be) located. Form templates are available to permit authorities on the Local Government Extranet . Organisations requiring access to the...
Building approval forms
Gas is a safe and efficient source of energy when used properly. Gas appliances and installations incorporate in their designs safety features to protect people and property from malfunctions (usually with appliances). However, without proper installation and use, the potential exists for the...
Gas installations
Below is a list of adjudicators who are currently registered under the Construction Contracts Act 2004 to review and determine construction contract payment disputes in Western Australia. Adjudicators A–E Graham Anstee-Brook – Dalkeith ​(Adjudicator Certificate No. 1) 42 Minora Road Dalkeith WA...
Find an appointor or adjudicator
An agreement is considered to be unsolicited when: a supplier/salesperson approaches or telephones a consumer without that consumer having invited this contact; negotiations take place over the phone, or in person at a location other than the supplier’s premises; and the total value of the...
Door-to-door and telephone selling
Unsolicited supplies occur when goods or services are supplied to a person who has not agreed to purchase or receive them. There is no obligation by the consumer to pay for these. It is an offence for a supplier to: demand payment for goods or services if the recipient has not ordered them; or bill...
Door-to-door and telephone selling
Consumer Protection currently has two apps available for smartphones and tablets. iShopWA With iShopWA on your iOS or Android device, you’ll always be able to check where you stand when it comes to refunds, warranties and lay-bys in WA.
iShopWA app logo
iShopWA app logo, by Consumer Protection
iShopWA Information...
Apps
Are you considering signing up with a group buying website to sell vouchers for your business offering goods or services at a discount online? Or have you already signed up and have customers seeking to redeem their vouchers now? If so, there are some things you may wish to consider. Websites...
Lay-bys, vouchers and gifts
Portable outdoor appliances such as gas heaters and barbecues are ideal for use outdoors. However, these appliances can present a danger of carbon monoxide poisoning if used in areas with insufficient ventilation. 'For Safety's Sake', keep your outdoor appliances outside! Safe locations for using...
Gas appliances
When goods fail to meet a guarantee , a consumer has a right to a ‘remedy’ – an attempt to put the situation right. Common remedies include repair , replacement or refund , and can involve action for compensation or damages . Suppliers The supplier has to provide the remedy when goods do not meet...
Returns and cancellations
You do not have to give a refund when a consumer simply changes their mind about the goods. But you can have a store policy to offer a refund, replacement or credit note when this happens. If so, you must abide by this policy. Also see our cancelling a service page.
Returns and cancellations

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Publications

There are a number of different orders you can seek to enforce a court or tribunal decision in your favour. Claims in the Magistrates Court The Magistrates Court deals with cases where the total...
Consumer Protection
Brochure
27 Mar 2018
Warranty against defects
Consumer Protection
Form – notification
29 May 2014
Consumer Representation on Boards and Committees A Guide for Consumers
Consumer Protection
Guide / handbook
30 May 2014
Consumer Protection Strategic Plan 2012 - 2015
Consumer Protection
Plans
29 May 2014
Consumer Protection Division Indigenous Consumers Education Plan - 12 Principles
Consumer Protection
Policies
20 Jun 2017
‘Indigenous Consumers Count’ are reports examining consumer issues faced by Indigenous Western Australians and whether consumer protection services adequately meet the needs of this diverse...
Consumer Protection
Guide / handbook
16 Dec 2015
This brochure is designed to advise builders, gas fitters and consumers where gas-fired barbecues and patio heaters may be installed and used safely. This information does not take precedence over...
EnergySafety
Brochure
28 Nov 2018
On 1 July 2013, changes to the Residential Tenancies Act 1987 (the Act) and the Residential Tenancies Regulations 1989 came into force. These frequently asked questions are designed to assist you in...
Consumer Protection
Fact sheet
09 Feb 2017
Travellers’ consumer tips When you shop in our great State you have the same rights as all Western Australians. You can buy with confidence as laws prohibit misleading or deceptive conduct by traders...
Consumer Protection
Guide / handbook
14 Mar 2018
Make sure you use a licensed electrical contractor whenever you have electrical work done. Is your electrical contractor licensed? In Western Australia, the law requires that all electrical work is...
EnergySafety
Brochure
28 Nov 2018

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Announcements

A 37 year old Busselton man has been fined $2,000 and ordered to pay costs of $200 by the Busselton Magistrates Court for buying and selling motor vehicles without a licence. The man, who was granted a spent conviction, pleaded guilty on 13 March 2018 to buying and selling a total of 24 vehicles between December 2015 and January 2017 while not being licensed, in breach of the Motor Vehicle...
Consumer Protection
Media release
16 Mar 2018
Commerce and Industrial Relations Minister Bill Johnston today announced the winners of the Western Australian Consumer Protection Awards 2018 at the University Club of WA. The awards ceremony, held on World Consumer Rights Day, recognises the achievements of individuals, businesses, local governments and the media that have increased awareness of consumer issues. Former Pilbara Community Legal...
Consumer Protection
Media release
15 Mar 2018
A Boulder mechanic has been banned from holding a certificate to work in the motor vehicle repair industry in WA for two years by the State Administrative Tribunal (SAT) after failing to inform Consumer Protection about his criminal charges and convictions. Matthew Lawrence Elmer , who was also reprimanded by the SAT, failed to disclose criminal charges in his application for a repairer’s...
Consumer Protection
Media release
14 Mar 2018
A Cannington company and one of its directors have been prosecuted by the Building Commissioner and fined a total of $6,000 for registration offences the company committed while contracting for the fit-out of a Wellard fast food outlet in 2014.
Building Commission
Media release
13 Mar 2018
The average cost of unleaded petrol is set to increase by 20 cents per litre (cpl) to 145.8 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 13 March 2018, most Caltex Woolworths, BP, Caltex, Puma and Coles Express sites are increasing their ULP price to 149.9 cpl (an increase between 23 cpl and 27 cpl). Also, all 7-Eleven...
Consumer Protection
Media release
12 Mar 2018
A landscaper who took large deposits from consumers but failed to supply materials or complete the work has been fined $4,000 by the Perth Magistrates Court and ordered to pay a total of $18,114 in consumer compensation. Trent Danny Caines , trading as TDC Landscaping formerly of Ellenbrook, was also ordered to pay costs of $957 when he pleaded guilty to eight charges of wrongly accepting payment...
Consumer Protection
Media release
12 Mar 2018
An East Victoria Park real estate agency has been fined $8,000 by the Perth Magistrates Court for the late lodgement of tenancy bonds to the Bond Administrator. Verse (Aust) Pty Ltd , trading as Verse Property Group , was also ordered to pay $505 in costs after pleading guilty on 2 March 2018 to charges of breaching the Residential Tenancies Act by failing to lodge eight bonds amounting to $12,...
Consumer Protection
Media release
08 Mar 2018
Update (26 March 2018): In response to enquiries from plumbers, a Frequently Asked Questions (FAQs) page has been published. With Commissioner for Consumer Protection David Hillyard Plumbers could find themselves in hot water if they go to a home to carry out one job but end up taking payment for more than they were called out for. A 10 business day cooling-off period applies to any approach from...
Consumer Protection
Media release
07 Mar 2018
A tradie who accepted payment but failed to complete the work has been fined $7,500 by the Fremantle Magistrates Court and ordered to pay compensation of $6,600 to three clients. Adam Lodge, trading as Southwestern Roofing and Building Maintenance, was also ordered to pay costs of $1,000 after pleading guilty to three charges of failing to supply all services within a reasonable time. The charges...
Consumer Protection
Media release
07 Mar 2018
A real estate sales representative who purported to work for a Wanneroo real estate agency after her employment had been terminated has been disqualified from applying for registration for two and a half years by the State Administrative Tribunal (SAT). Olivia Loretta Anne Murray was also ordered to pay costs of $4,000 after Consumer Protection took disciplinary action against her for breaching...
Consumer Protection
Media release
07 Mar 2018

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